Case Studies/Logistic Information System

IntegrationLogistics & Supply ChainTrack & TracePostalOperations

Logistic Information System

Track & trace platform for digital postal operations—shipment lifecycle management, status updates, and delivery visibility with configurable workflows.

Client

Postal Operators

Duration

Productized

Year

2023

Team Size

Product team

Key Outcomes

Shipment visibilityEnd-to-end

Consistent tracking across shipment lifecycle with clear status semantics.

Configurable operationsWorkflow-driven

Adaptable process configuration across different postal/logistics contexts.

Operational controlImproved

Exception visibility and SLA monitoring for better daily execution.

STaTIS landing page and feature overview

The Challenge

Unifying Shipment Status and Operational Workflows Across Variations

Postal operations vary by node and service type. A track & trace platform must remain configurable while preserving consistent, trustworthy status histories.

Workflow variability

Different operational flows must be supported without fragile hardcoding.

Event consistency at scale

Status events from many nodes must remain coherent and auditable.

Operational transparency

Teams need clear views into backlogs, exceptions, and SLA performance.

Our Approach

Configurable Workflow Engine + Standardized Event Model

Sintesa delivered a standardized event/status model with configurable workflow capabilities and dashboards that support exception handling and SLA oversight.

Unified event and status semantics

Defined clear transitions and guardrails to maintain data integrity.

Configurable workflow layer

Parameter-driven process configuration aligned to operational needs.

Operational dashboards

Backlog and exception monitoring with drill-down investigation.

Auditability and security baseline

RBAC, logs, and configuration change tracking.

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